Its less glamorous than selling cars.
And it's hard to do customer service really well.
But After Sales is critical to the customer's experience of the product and therefore the brand.
This campaign encourages drivers of older Volkswagen cars to re-consider getting their servicing and maintenance done at the local Volkswagen dealership.
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Monday, October 02, 2006
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1 comment:
The executions are as beautiful as the strategy, Leo; Volkswagen's humanity shines through each. Glad to see hard work pay off!
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